Vantagens e desvantagens do teletrabalho dos servidores técnicos administrativos em educação de uma Instituição pública federal

Abstract

Telecommuting in the government sector still faces challenges to overcome, even after the COVID-19 crisis. The difficulties are enormous, such as the separation of professional and personal lives, increased workload, working without supervision, difficulties with the technological infrastructure, in addition to productivity threatened by isolation. Faced with this context, the scientific relevance of the topic is evident, since this labor model is inserted in the daily lives of workers, bringing impacts on public management, as well as on the life of the server. The moment shows that the crisis generates opportunities and that changes lead society and institutions to adopt models that have never been tried before, making room for innovation, learning and growth. Hybrid work is one of the alternative ways of working after the pandemic, as it brings together the best practices of face-to-face work with the best practices of telework, which can bring about a revolution in the labor model. There are many studies in the literature that analyze the advantages and disadvantages of remote work for civil servants in public universities, most of whom have no experience with this type of work. The objective of this dissertation is to identify the benefits and difficulties in the perception of administrative technical servers in education with the implementation of telework during the pandemic. The methodology used was an applied research, with a quantitative approach, with an exploratory, descriptive objective and the use of bibliographical research and data collection through a survey-type questionnaire with closed questions. The results were that 84% of the servers did emergency telework. For employees who did emergency telework, the socio-demographic and functional profile of the interviewees was surveyed, in addition to specific questions to define the perceptions that employees had in relation to the new way of working. Telecommuting during the pandemic has provided numerous advantages, such as: fewer interruptions, less distraction, greater interaction with the family, greater autonomy to organize tasks, more flexible hours and greater efficiency, effectiveness and productivity. The main disadvantages pointed out were: the workload increased, the server experienced greater social isolation, without interaction with co-workers. One fact that drew attention was that even though entry into telecommuting was compulsory, many had recognition of their obligations by co-workers, that work development was not impaired, that there was no resistance from managers and colleagues to the work regime, nor for this reason they were more supervised by the institution and that their emotions were not shaken. In general, the servers were satisfied with the telework that is being developed at UNIFAL-MG, and pointing out that the hybrid regime is the best work model to be implemented, and this appointment is the greatest reward of work for the university.